☀️ Solar Panel Service

Terms of Service

Please read before booking a survey, installation, cleaning, AMC or repair. By using our site/services you accept these terms.

Business: ShineSun Energy Solutions (Sole Proprietorship, “Solar Panel Service”), Sector 62, Noida, UP • GSTIN 08ABCDE1234F1Z5 • Effective: 6 Oct 2026. Replace placeholders with real registration before running ads.

1. Services & quotes

  • Quotes on the site (e.g. “₹55k–₹65k for 1kW”) are indicative, after-subsidy estimates. Final price is confirmed in a written quotation after free site survey (roof area, shadow, structure, wiring, DISCOM charges).
  • Free site survey is free for genuine residential/commercial enquiries in service areas; outstation visits may carry an adjustable visit fee disclosed upfront.
  • Package inclusions/exclusions, panel/inverter makes and warranty cards are listed in the quotation and tax invoice.

2. Booking & payments (India)

  • Installation: typically 20–30% advance with order, balance on material delivery / commissioning as per quotation. Cleaning/repair visits: visit charge (₹299, adjusted in work) + work charges after diagnosis.
  • UPI, bank transfer, cards accepted. GST invoice issued for all payments. EMI/loan via partner banks subject to their approval; we assist with paperwork only.
  • Prices include GST unless stated otherwise. DISCOM/net-meter statutory fees (if any) are extra at actuals and receipted.

3. Execution

  • Installation usually completes in 1–2 working days after material delivery; net-meter timelines depend on DISCOM (typically 7–30 days) — we follow up but cannot guarantee DISCOM dates.
  • You must provide safe roof access, water/electricity point and an adult present. Existing roof leakage/weak structure must be disclosed; extra civil work is charged only after your approval.
  • AMC includes scheduled services + breakdown visits per plan; consumables/physical-damage spares are extra at MRP.

4. Subsidy disclaimer

PM Surya Ghar subsidy (₹30k/₹60k/₹78k slabs) is a Government DBT directly to your bank on DISCOM/portal approval. Eligibility, inspection and timelines are decided by authorities. We file and follow up free with installations but do not guarantee approval/timelines. Subsidy is never deducted as “instant discount” unless the quotation says so.

5. Warranties

  • Panels: 25-year performance + 10–12-year product warranty (OEM). Inverters: 5–10 years (OEM). Our workmanship: 5-year service warranty (leak-proof mounting, wiring, earthing done by us).
  • Warranty excludes theft, natural calamity, grid surges beyond installed protection, unauthorised tampering, and shading/construction added later. OEM claims are processed via authorised service; we coordinate free in warranty.
  • Generation estimates (~4 units/kW/day) depend on weather, dust, shadow and maintenance; not a guaranteed output unless an AMC generation-guarantee clause is signed.

6. Cancellations & refunds

Governed by our Cancellation & Refund Policy (forms part of these terms).

7. Safety, liability & conduct

  • Our team follows electrical safety norms; please keep children/pets away from the work zone.
  • Liability for any single order is limited to the amount paid for that order, to the extent permitted by Indian law. No liability for indirect losses (e.g. business interruption) or DISCOM/grid outages.
  • Abuse, unsafe-site demands or unlawful requests may lead to refusal/termination of service with pro-rata settlement.

8. Reviews, photos & IP

With your permission we may use anonymised site photos for our portfolio. Site content/photos are our IP; don’t copy without consent. You may link to us with attribution.

9. Governing law & disputes

Indian law applies; courts at Gautam Buddha Nagar (Noida), UP have exclusive jurisdiction. We will first attempt good-faith resolution within 30 days — write to info@solarpanelservice.in / Contact Us. Consumer complaints may also be filed via e-Jagriti / NCH as per the Consumer Protection Act 2019.